Azure Active Directory Support

This section provides resources and guidance for resolving issues and getting support for Azure Active Directory (Azure AD).

Troubleshooting Common Issues

Before contacting support, it's often helpful to consult our comprehensive troubleshooting guides. These cover frequently encountered problems and their solutions.

• Sign-in Errors
• Multi-Factor Authentication (MFA) Problems
• Application Registration Issues
• Conditional Access Policy Misconfigurations

Getting Help from Support

If you've exhausted self-help options, you can open a support request with Microsoft. Ensure you have the necessary subscription and permissions before proceeding.

Steps to open a support request:

1. Navigate to the Azure Portal.
2. In the search bar, type "Support + troubleshooting" and select it.
3. Click on "Create a support request".
4. Fill in the required details, including the problem type, severity, and a detailed description of your issue.
5. Attach any relevant logs or screenshots to help diagnose the problem.

Community Forums

The Azure AD community is a valuable resource for sharing knowledge and finding solutions. Engage with other Azure users and experts.

• Microsoft Q&A - Azure Active Directory
• Stack Overflow - Azure AD tag

Azure Status

Check the current status of Azure services, including Azure AD, to see if there are any ongoing outages or incidents that might be affecting your environment.

Azure Status Page

Service Health

Azure Service Health provides personalized guidance and support to help you manage and respond to Azure service issues.

You can access Service Health from the Azure portal to view:

• Service Issues: Notifications about active service problems that might affect you.
• Planned Maintenance: Information about upcoming maintenance that could impact availability.
• Health Advisories: Notifications about potential issues that require your attention.

Learn more about Azure Service Health