Getting Help

When you encounter issues with Azure Database for PostgreSQL, there are several resources available to help you resolve them efficiently.

1. Microsoft Documentation

Our comprehensive documentation provides detailed guides, how-to articles, and best practices for Azure Database for PostgreSQL. It's often the first place to look for answers to common questions and configuration challenges.

2. Azure Support Portal

For specific technical issues, service degradation, or when you need direct assistance from Microsoft engineers, the Azure Support portal is your primary channel. You can create support requests, track their status, and access a wealth of support knowledge.

3. Community Forums

Engage with other Azure users, share your experiences, and find solutions to problems that might have been encountered and solved by the community. Microsoft experts also actively participate in these forums.

Common Troubleshooting Scenarios

Connection Issues

Learn how to diagnose and resolve common connection problems, including firewall rules, VNet integration, and authentication failures.

Troubleshoot Connection Errors

Performance Optimization

Find guidance on identifying performance bottlenecks, tuning query execution, and configuring server parameters for optimal performance.

Performance Tuning Guide

High Availability and Disaster Recovery

Understand how to configure and manage high availability and disaster recovery for your PostgreSQL databases.

High Availability Concepts

Monitoring and Alerting

Set up monitoring and alerts to proactively identify and address potential issues before they impact your applications.

Monitoring and Alerting

Diagnostic Tools and Best Practices

Leverage built-in Azure tools and follow best practices to maintain the health and performance of your Azure Database for PostgreSQL instances.

1. Azure Monitor

Utilize Azure Monitor to collect, analyze, and act on telemetry from your Azure and on-premises environments. Key metrics and logs for PostgreSQL are available.

Azure Monitor Documentation

2. Query Performance Insight

Identify the longest-running queries, the most expensive queries, and see how they are impacting your server's performance.

Using Query Performance Insight

3. Best Practices

Follow recommended guidelines for security, scalability, and operational management.

Need direct assistance?

For critical issues or if you require immediate support, please create a support ticket through the Azure Support Portal.