Community Support - Case 1

Issue with User Authentication

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Reported by: John Doe

User unable to log in after password reset. Experiencing intermittent errors. Please investigate.

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Support Agent 1:

Checked the password reset token. It appears to be valid. Suggest user clears browser cache.

Posted: 2024-02-29 10:30 AM

John Doe:

Cleared browser cache and still encountering the issue. Please escalate.

Posted: 2024-02-29 10:45 AM

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