I've been trying to upload the required documents for my case #12345, but every time I hit "Submit", I get an error message saying "File size exceeds limit". I'm sure the files are well under the 5 MB limit. Can anyone help?
Issue with Case #12345: Unable to Upload Documents
Try clearing your browser cache and uploading again. Sometimes old cookies can cause this issue.
I had the same problem last week. Switching to a different browser (Chrome to Firefox) solved it for me.
We’ve identified a temporary issue with our upload service. Our team is working on a fix. In the meantime, please try uploading a single PDF file instead of multiple files. If the problem persists, let us know and we’ll investigate further.