Cloud Storage Community

My files aren't syncing across devices! Help!

Hey everyone, I've been using [Cloud Service Name] for a while now and it's usually great, but lately, my files just aren't syncing reliably between my desktop and my laptop. Sometimes it works, and other times I make a change on one machine, and it never shows up on the other.

I've tried the following:

• Restarting the sync client on both machines.
• Logging out and back into my account.
• Checking my internet connection (it's stable).
• Verifying there's enough free space on both devices and the cloud.

Has anyone else encountered this, or have any ideas on what else I can try? It's really hindering my workflow.

Here are some details about my setup:

Desktop OS: Windows 11
        Laptop OS: macOS Sonoma
        [Cloud Service Name] Client Version: 5.8.2

Hi AlphaUser, thanks for reaching out. This is a common issue that can sometimes be tricky. Let's try a few more things.

First, could you check the sync status icon in your system tray/menu bar on both devices? Does it show any errors or warnings?

Second, let's try clearing the sync cache. The exact location varies by OS and service, but typically it's in your user profile directory. You can usually find instructions on the [Cloud Service Name] support site. Make sure to back up any critical files before proceeding.

Also, check the application logs for any specific error messages that might give us a clue.

C:\Users\[Your Username]\AppData\Local\[Cloud Service Name]\Logs on Windows
~/Library/Logs/[Cloud Service Name]/ on macOS

I had a similar problem last month. For me, it turned out to be a conflict with another application that was trying to access or modify the same files. Are you running any other backup or file management software in the background?

Also, check if you have any very large files or a huge number of small files that might be causing the sync to hang.