Emby Community Forums

Hey John,

That sounds like a tricky one. I had a similar issue a while back with my old Samsung TV. It turned out the transcoder settings for that specific device profile were too aggressive. Have you tried going into the Emby dashboard under Dashboard -> Playback -> Transcoding and checked the 'Limit remote stream bitrate' and 'Allow hardware acceleration for remote streams' for the specific client device profile?

Sometimes, it's worth trying to explicitly set a lower bitrate limit for those problematic devices.

Good luck!

- Jane

Hi John,

To add to Jane's suggestion, could you also check the logs? Navigate to Dashboard -> Logs and look for any errors or warnings that coincide with the playback attempts on the Roku and tablet. Sometimes, specific codec incompatibilities or network handshake issues will be logged there.

Also, are you using a VPN on your server or client? Sometimes VPNs can interfere with direct connections or throttle speeds in unexpected ways.

Let us know what you find!

-- Emby Support

Thanks for the quick replies, Jane and Admin!

Jane, I did check the transcoding settings. I haven't explicitly limited the bitrate per device, but I did experiment with the general remote stream quality. I'll try setting a specific, lower bitrate for the Roku and tablet profiles today and see if that makes a difference. I'm hoping it's not a hardware acceleration issue, as I'd prefer to keep that enabled if possible.

Admin, I'll dive into the logs this morning. That's a great idea. I'm not currently using a VPN on the server or the clients during these tests, so that shouldn't be the culprit.

I'll report back with my findings after trying these steps.

Thanks again,

John