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I'm unable to log into my account. I've tried resetting my password, but I'm still getting an error message saying "Invalid credentials." This started happening this morning. Any help would be appreciated!

I've double-checked my username and password multiple times, and I'm sure I'm entering them correctly. The password reset link also doesn't seem to be working. I'm getting a "Page not found" error when I click on it.

Has anyone else experienced this recently? Is there a known issue with the login system?

Hello John, I apologize for the inconvenience. We are currently investigating an issue with our authentication servers that may be affecting some users. Our team is working on a fix as quickly as possible.

Could you please try clearing your browser's cache and cookies and then attempt to log in again? Sometimes this can resolve credential-related issues.

We will post an update here as soon as the issue is resolved or if we need further information from you.

Thanks, Sarah. I just tried clearing my cache and cookies, but unfortunately, it didn't make a difference. I'm still getting the same error. The password reset link is also still broken.

Is there an estimated time for when the authentication issue might be resolved?

Hey everyone, just wanted to add that we've identified the root cause of the login and password reset issue. It's related to a recent server update that caused a temporary misconfiguration.

Our engineers are actively deploying a patch, and we expect full resolution within the next 1-2 hours. We appreciate your patience.