Troubleshooting Login Issues After Recent Update

Category: Technical Support Posted by: Date: 2023-10-27 Replies: 15
U123

Hello everyone,

I've been experiencing persistent login issues since the last server update yesterday. I'm using the latest version of the client, and I've tried clearing my cache and cookies, but nothing seems to work. I keep getting an "Authentication Failed" error message.

Has anyone else encountered this problem? Any suggestions on how to resolve this would be greatly appreciated. I can't access my account at all right now.

Thanks in advance!

S01

Hi User123,

We're aware of some login-related issues following the recent update and our engineering team is actively working on a fix. In the meantime, please try resetting your password through the 'Forgot Password' link on the login page. This has helped resolve the issue for a few users.

We apologize for any inconvenience this may cause and will provide an update as soon as possible.

J55

Same here! I tried the password reset, and it worked for me. Definitely give that a shot, User123.

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