Tech Support Forum - Thread 101

How to Troubleshoot Slow Internet Connection
Hi everyone, I've been experiencing very slow internet speeds lately. I've tried restarting my router and modem, but it hasn't helped. Could anyone suggest some other troubleshooting steps?
Have you run a speed test to see what your actual download and upload speeds are? You can find many free speed tests online, such as speedtest.net. This will give you a baseline to work with. Also, check if other devices on your network are experiencing similar issues.
I've run a speed test, and I'm getting about 5 Mbps download. That's much lower than what I'm paying for. I've also checked other devices, and they're all running slowly. I'm going to contact my ISP.