Developer Support Documentation

Getting Started with Our API

Welcome to the developer support portal. This documentation provides comprehensive guidance for integrating our services. We'll walk you through the essential steps to get you up and running quickly.

1. Authentication

All API requests must be authenticated. Obtain your API key from your developer dashboard. Include your API key in the Authorization header of your requests:

Authorization: Bearer YOUR_API_KEY

2. Making Your First Request

Let's make a simple GET request to retrieve account information:

GET /v1/account

Example Request:

GET /v1/account HTTP/1.1
Host: api.example.com
Authorization: Bearer YOUR_API_KEY

Example Response:

{
  "status": "success",
  "data": {
    "accountId": "acc_12345",
    "name": "Example Corp",
    "plan": "premium",
    "createdAt": "2023-01-15T10:30:00Z"
  }
}

API Reference

This section details all available API endpoints, their parameters, and response structures.

Endpoints

We are actively expanding our API. Please refer to the full API documentation for the latest endpoints.

Resource: Users

GET /v1/users

Retrieves a list of users.

Query Parameters:
Name Type Required Description
limit Integer No Maximum number of users to return. Defaults to 20.
offset Integer No Number of users to skip. Defaults to 0.
POST /v1/users

Creates a new user.

Request Body:
{
  "email": "john.doe@example.com",
  "firstName": "John",
  "lastName": "Doe"
}
Response:
{
  "status": "success",
  "data": {
    "userId": "usr_67890",
    "email": "john.doe@example.com",
    "createdAt": "2023-10-27T14:00:00Z"
  }
}
GET /v1/users/{userId}

Retrieves a specific user by ID.

Path Parameters:
Name Type Required Description
userId String Yes The unique identifier of the user.

Troubleshooting Common Issues

Encountering problems? This section covers common issues and their solutions.

Authentication Errors (401/403)

Problem: You are receiving 401 Unauthorized or 403 Forbidden errors.

Solutions:

  • Ensure your API key is correctly included in the Authorization header.
  • Verify that your API key is valid and has the necessary permissions.
  • Check for typos in your API key or header name.
  • If you've lost your API key, generate a new one from your developer dashboard.

Rate Limiting (429)

Problem: You are receiving 429 Too Many Requests errors.

Solutions:

  • Implement exponential backoff in your request retry logic.
  • Optimize your API calls to reduce the number of requests.
  • Check the X-RateLimit-Limit, X-RateLimit-Remaining, and X-RateLimit-Reset headers in the response to understand your current usage.

Invalid Request (400)

Problem: You are receiving 400 Bad Request errors.

Solutions:

  • Carefully review the API documentation for the specific endpoint you are calling.
  • Validate the format and data types of all request parameters and body fields.
  • Ensure all required fields are present.
  • Check the error response body for specific details about the invalid parameter or value.
If you are still experiencing issues, please don't hesitate to reach out to our support team.

Frequently Asked Questions

Q: How do I reset my API key?

A: You can generate a new API key by navigating to the 'API Keys' section in your developer account settings. Please note that old keys will be immediately invalidated.

Q: What are the API usage limits?

A: Our standard API plan allows for 1000 requests per minute. Higher limits are available on enterprise plans. You can find more details on our pricing page.

Q: Can I use the API for commercial purposes?

A: Yes, our API is designed for both internal and commercial use. Please refer to our Terms of Service for specific usage guidelines.

Contact Support

If you can't find the answer you're looking for, our dedicated support team is here to help.

Support Email: support@example.com

Support Hours: Monday - Friday, 9 AM - 5 PM PST

For urgent issues, please include "URGENT" in your email subject line.

Please include your account ID and relevant request/response details when contacting support to help us resolve your issue faster.