Network Requirements

Understanding Network Requirements

To ensure optimal performance and a seamless experience, please review the following network requirements. Adhering to these guidelines will help prevent connectivity issues and guarantee the stability of our services.

General Connectivity

Our applications generally require a stable internet connection. We recommend a broadband connection with a minimum download speed of 25 Mbps and an upload speed of 5 Mbps for a single user. For multiple users or higher bandwidth activities, we suggest a higher tier plan.

• Latency: Aim for a ping time of less than 100ms to your nearest server location for real-time applications.
• Packet Loss: Maintain packet loss below 1%. High packet loss can lead to disconnections and performance degradation.

Ports and Protocols

Ensure that your network firewall allows outbound traffic on the following ports. Inbound traffic is typically not required for client-side operations unless specified for specific server configurations.

• HTTP: Port 80 (for unencrypted web traffic, typically redirected)
• HTTPS: Port 443 (for secure encrypted web traffic)
• Custom Ports: Specific services might utilize additional ports. Refer to individual service documentation for details.

We utilize standard internet protocols such as TCP/IP, HTTP/S, and WebSockets. Ensure that your network infrastructure supports these without excessive filtering or deep packet inspection that might interfere with communication.

Bandwidth Considerations

While basic usage is light, certain features and operations can consume more bandwidth:

• Real-time Data Streams: Live dashboards, video conferencing, or streaming services will require higher, consistent bandwidth.
• Large File Transfers: Uploading or downloading large datasets or media files.
• Concurrent Users: The more users accessing the service simultaneously, the higher the aggregate bandwidth requirement.

Proxy and VPN Usage

While we support the use of proxies and VPNs, please be aware of potential impacts:

• Performance: Some VPNs or proxies can introduce latency or reduce effective bandwidth.
• Compatibility: Ensure your VPN or proxy is configured to allow traffic to our services. Certain anonymizing proxies might be blocked to prevent abuse.
• Configuration: If using a proxy, ensure it's configured to forward headers correctly and doesn't cache responses in a way that serves stale data.

Security Best Practices

Maintaining a secure network is paramount. We recommend:

• Keeping your router firmware updated.
• Using strong, unique passwords for your Wi-Fi network and router admin panel.
• Implementing basic firewall rules on your network devices.
• Being cautious with public Wi-Fi networks. Consider using a VPN when connecting to untrusted networks.

Troubleshooting Tips

If you encounter connectivity issues:

1. Restart your modem and router: A simple reboot can resolve many temporary network glitches.
2. Check your internet speed: Use online speed test tools to verify your connection.
3. Test on a different network: If possible, try connecting from another location or network to isolate the issue.
4. Check for outages: See if your Internet Service Provider (ISP) is reporting any local outages.
5. Contact Support: If problems persist, reach out to our support team with details of your network setup and any error messages you receive.

Key Network Parameters Summary