Frequently Asked Questions

General Inquiries

What is your return policy?

We offer a 30-day return policy on all eligible items. Items must be in their original condition and packaging. Please visit our Returns page for more details and to initiate a return.

How can I contact customer support?

You can reach our customer support team via email at support@ourcompany.com or by calling us at 1-800-123-4567 during business hours (9 AM - 5 PM PST, Monday-Friday).

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination. You can find more information on our Shipping Policy page.

Account Management

How do I reset my password?

To reset your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions on how to set a new password.

How can I update my shipping address?

You can update your shipping address in your account settings under the "Profile" section. Please ensure you update it before your order is shipped.

Product Information

What are the care instructions for your products?

Care instructions vary by product. Please refer to the product description page or the care label on the item itself for specific guidance.

Are your products eco-friendly?

We are committed to sustainability. Many of our products are made with eco-friendly materials and processes. You can learn more about our sustainability efforts on our About Us page.