KB – Troubleshooting

This guide walks you through common issues and step‑by‑step solutions for our platform. Use the search box below to quickly jump to a topic.

Table of Contents

• Login Issues
• Slow Performance
• Data Synchronization Errors
• API Errors
• User Interface Bugs

Login Issues

Slow Performance

Common causes and fixes:

• High CPU usage – close unused tabs or applications.
• Large data sets – enable pagination or lazy loading.
• Network latency – try switching to a wired connection.

// Example: Enable lazy loading
const observer = new IntersectionObserver((entries) => {
  entries.forEach(entry => {
    if(entry.isIntersecting){
      const img = entry.target;
      img.src = img.dataset.src;
      observer.unobserve(img);
    }
  });
});
document.querySelectorAll('img[data-src]').forEach(img=>observer.observe(img));

Data Synchronization Errors

If data isn’t syncing across devices:

1. Check internet connectivity.
2. Verify that the Sync Service is running (see Service Status).
3. Force a manual sync via Sync Now.

API Errors

Typical HTTP status codes and actions:

User Interface Bugs

If elements appear misaligned or missing:

• Refresh the page (Ctrl+F5).
• Disable browser extensions that modify CSS.
• Report the bug with a screenshot via Support Ticket.