KB – Network Troubleshooting

Quick Start Checklist

1️⃣ Verify Physical Connections
  • Check Ethernet cables for damage.
  • Ensure cables are firmly plugged into NIC and switch/router.
  • Confirm indicator LEDs are lit.
2️⃣ Check IP Configuration
ipconfig /all   (Windows)
ifconfig -a     (macOS/Linux)

Make sure the interface has a valid IP, subnet mask, and gateway.

3️⃣ Ping Your Gateway
ping 192.168.1.1

If no response, verify router is powered and the device is on the same subnet.

4️⃣ DNS Resolution Test
nslookup example.com

If DNS fails, try using a public DNS (8.8.8.8) or check your DNS server settings.

5️⃣ Trace Route to Destination
tracert example.com   (Windows)
traceroute example.com (macOS/Linux)

Identify where packets stop to pinpoint the failing hop.

Common Issues & Solutions