Article 2: Advanced Troubleshooting

This article details advanced troubleshooting steps for common issues encountered with our flagship product, "Synergy Pro." Before proceeding, ensure you have backed up your Synergy Pro configuration and have a working internet connection.

Common Issues and Solutions

Here's a breakdown of frequently reported problems and recommended resolutions:

• Issue: Connectivity Problems

  Possible Causes: Network configuration, firewall settings, DNS resolution.

  Solutions:

  • Verify your network connection is active.
  • Check your firewall settings to ensure Synergy Pro's IP address is not blocked.
  • Flush your DNS cache (on Windows: `ipconfig /flushdns`; on macOS: `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`).

• Issue: Data Synchronization Errors

  Possible Causes: Database corruption, server overload, conflicting processes.

  Solutions:

  • Restart the Synergy Pro server.
  • Check server resource utilization (CPU, memory, disk I/O).
  • Review application logs for error messages.

• Issue: User Interface Freezes

  Possible Causes: Software bugs, memory leaks, conflicting extensions.

  Solutions:

  • Force quit the Synergy Pro application.
  • Update to the latest version of Synergy Pro.
  • Disable any recently installed extensions.

For further assistance, please consult our Frequently Asked Questions or contact our support team at support@synergypro.com.