Connectivity Problems

When users experience connectivity issues, follow these steps:

1. Verify the client device has internet access.
2. Check firewall rules for ports 443 and 80.
3. Run a ping test to api.acme.com.
4. Inspect DNS resolution using nslookup or dig.

# Example ping test
ping api.acme.com

# DNS check
nslookup api.acme.com

Authentication Errors

Common causes and resolutions:

• Invalid credentials – Ensure the username/password are correct and not expired.
• Token expiration – Refresh the OAuth token using the /token/refresh endpoint.
• Scope mismatch – Verify the token includes required scopes for the API call.

# Refresh token example (cURL)
curl -X POST https://api.acme.com/token/refresh \
    -H "Content-Type: application/json" \
    -d '{"refresh_token":"YOUR_REFRESH_TOKEN"}'

Performance Degradation

To diagnose slow responses:

1. Enable request tracing in the dashboard.
2. Check server load metrics (CPU, Memory).
3. Inspect database query times.
4. Consider enabling caching for frequently accessed resources.

API Failures

If an API call returns an error, capture the status code and error message:

# Sample error handling in JavaScript
fetch('https://api.acme.com/v1/resource')
  .then(res => {
    if (!res.ok) throw new Error(`HTTP ${res.status}`);
    return res.json();
  })
  .then(data => console.log(data))
  .catch(err => console.error('API error:', err.message));

FAQ

Why does my request timeout?

Network latency or server overload. Try increasing the client timeout and retry.

How can I view logs?

Navigate to Logging Guide for instructions.

Is there a status page?

Yes, visit status.acme.com.