What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also support PayPal for convenient online payments.
How do I update my billing information?
You can easily update your billing information by navigating to your account settings and selecting the 'Billing' or 'Payment Methods' section. From there, you can add, remove, or edit your card details.
When will I be billed?
Billing occurs on a monthly cycle, corresponding to the date you initially subscribed. You will receive an invoice via email a few days before your renewal date.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription plan at any time. Any changes will take effect at the start of your next billing cycle. You can manage your plan from your account settings.
What is your refund policy?
We offer a 30-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 30 days, you can request a full refund. Please refer to our Terms of Service for detailed information on refunds for existing subscriptions.
How do I cancel my subscription?
You can cancel your subscription at any time from your account settings under the 'Subscription' tab. Your cancellation will be effective at the end of your current billing period, and you will not be charged further.
I was charged for a service I didn't use. What should I do?
If you believe you have been wrongly charged, please contact our support team immediately with your account details and the date of the charge. We will investigate the matter promptly and resolve any discrepancies.
Do you offer discounts for annual billing?
Yes, we offer a discount of 15% when you choose to pay annually instead of monthly. This option is available during the checkout process or can be changed in your account settings.
How can I view my past invoices?
All past invoices are available for download in your account's 'Billing History' section. You can access them anytime to review your payment records.
What happens if my payment fails?
If your payment fails, we will notify you via email and attempt to process the payment again within a few days. Please ensure your billing information is up-to-date to avoid service interruptions. If the issue persists, your account may be temporarily suspended.