Slack Integration – Knowledge Base

Slack Integration Guide

Connect your workspace to our platform and receive real‑time notifications, alerts, and actions directly in Slack. Follow the steps below to set up the integration in just a few minutes.

Create a Slack App

Visit the Slack API Apps page and click Create New App. Choose "From scratch", give it a name (e.g., "MyProduct Alerts") and select your workspace.

Configure Bot Token Scopes

Add the following scopes under OAuth & Permissions:

chat:write
channels:read
channels:join

Install the App to Workspace

Scroll up and click Install App to Workspace. Authorize the permissions. After installation you will receive a Bot User OAuth Token (starts with xoxb-).

Set Up the Incoming Webhook URL

Copy the token and paste it into the integration settings on our platform:

xoxb-XXXXXXXXXXXXXXXXXXXXXXXX

Select Destination Channel

Enter the channel name (e.g., #alerts) where notifications should be posted. Ensure the bot is invited to that channel:

/invite @MyProductBot

Test the Integration

Click the button below to send a test message to the selected channel.

Common Issues & Troubleshooting

Bot not posting messages: Make sure the bot has been invited to the target channel.
Invalid token error: Verify that the token starts with xoxb- and has no extra spaces.
Rate limits: Slack imposes limits on message frequency. If you see 429 responses, add a brief delay between messages.