Refund Policy

Our Refund Policy

We are committed to your satisfaction. If you are not completely happy with your purchase, we offer a clear and fair refund policy.

Eligibility for Refunds

To be eligible for a refund, your item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Have the receipt or proof of purchase.
• Be within the specified refund period (typically 30 days from the date of purchase).

Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Items marked as final sale

We reserve the right to refuse any refund request if the item does not meet the criteria outlined above.

How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at support@ourcompany.com or call us at +1 (800) 555-1234.
2. Provide your order number and the reason for the refund request.
3. Our team will review your request and provide instructions on how to return the item, if applicable.
4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Processing Refunds

If your refund is approved, we will process it, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to post the refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ourcompany.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ourcompany.com.