Troubleshooting Error Codes
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Authentication Failed
▶Error Code: AUTH-001
This error indicates that your login credentials (username or password) are incorrect.
- Please double-check your username and password for typos.
- Ensure your Caps Lock key is not active.
- If you have recently changed your password, make sure you are using the new one.
- If you have forgotten your password, please use the "Forgot Password" link on the login page.
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Resource Not Found
▶Error Code: RES-404
The requested resource could not be found on the server. This might be due to an incorrect URL or the resource being moved or deleted.
- Verify the URL you are trying to access.
- If you clicked a link, it might be broken. Try navigating to the resource from the homepage.
- If you are entering a URL manually, ensure it is spelled correctly.
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Server Error
▶Error Code: SRV-500
A general server error occurred. This means something went wrong on our end, and we're working to fix it.
- Try refreshing the page after a few minutes.
- If the problem persists, please contact our support team and provide the exact time the error occurred.
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Database Connection Error
▶Error Code: DB-CONN-005
The system was unable to connect to the database. This could be a temporary issue or a configuration problem.
- This is likely a server-side issue. Please try again later.
- If you are a system administrator and encountering this, please check your database connection strings and server status.