Frequently Asked Questions
What support plans are available for Azure AI services?▼
Azure offers Basic, Developer, Standard, and Premier support plans. Each plan provides different response times, proactive guidance, and technical account management options. Review the Support Plans page for detailed comparisons.
How do I create a support ticket for a Machine Learning model deployment issue?▼
1. Navigate to the Azure Portal.
2. Select “Help + support”.
3. Click “New support request”.
4. Choose “Machine Learning” as the service and follow the prompts to describe your issue.
5. Submit the ticket; you’ll receive a confirmation email with a tracking number.
2. Select “Help + support”.
3. Click “New support request”.
4. Choose “Machine Learning” as the service and follow the prompts to describe your issue.
5. Submit the ticket; you’ll receive a confirmation email with a tracking number.
What are the typical response times for critical AI service outages?▼
Critical severity (Sev A) tickets are responded to within 1 hour for Standard and Premier support. For Basic and Developer plans, the response time is within 4 hours. See the Severity Levels page for full details.
Can I request a proactive health review for my Azure Cognitive Services?▼
Yes. Premier support customers can schedule quarterly health reviews with a dedicated Technical Account Manager. For other plans, you can request a best‑practice review through a support request classified as “Technical Guidance”.
Where can I find troubleshooting guides for Azure Bot Service?▼
All troubleshooting guides are listed on the Bot Service Troubleshoot page. Topics include authentication errors, connectivity issues, and performance tuning.