Microsoft Privacy Statement

Effective: October 26, 2023

Introduction

Microsoft is committed to protecting your privacy. This Privacy Statement explains how Microsoft collects, uses, and shares your personal data when you use our products and services. We want you to understand what information we collect and how you can control it.

Scope

This Privacy Statement applies to Microsoft products and services that display or link to this statement, including:

• Microsoft websites (e.g., Microsoft.com, OneDrive.com, Xbox.com)
• Microsoft software and applications (e.g., Windows, Microsoft Office, Microsoft Edge)
• Microsoft hardware devices (e.g., Surface devices)
• Microsoft services (e.g., Microsoft Azure, Microsoft 365, Xbox Live)
• Microsoft advertising and marketing initiatives

This statement does not apply to services or products that have their own privacy statements or to third-party products and services you may use in conjunction with Microsoft products.

What Data Microsoft Collects

Microsoft collects data to operate effectively and provide you with the best experiences. You provide some of this data directly, such as when you create a Microsoft account, purchase a subscription, or contact us for support. We also obtain some data by collecting it as you interact with our products and services, for example, by using technologies like cookies, or receiving error reports or usage data from software running on your device.

The data we collect depends on the products and services you use and includes:

• Account Information: Name, email address, phone number, physical address, date of birth, password.
• Payment Information: Payment instrument details (e.g., credit card number), billing address, transaction history.
• Usage Data: Information about how you use our products and services, including features used, search queries, and interactions with content.
• Device Data: Hardware model, operating system version, unique device identifiers, mobile network information, IP address.
• Location Data: Precise or approximate location data collected through GPS, IP address, or other location technologies.
• Content: Data you create or upload, such as emails, documents, photos, and videos stored on our services.
• Feedback and Support Data: Information you provide when you contact Microsoft support or give feedback.

How We Use Your Data

Microsoft uses the data we collect to:

• Provide and improve our products and services: This includes processing transactions, delivering personalized features, and troubleshooting.
• Personalize experiences: We use data to tailor content, recommendations, and advertisements to your interests.
• Communicate with you: We send service-related emails, updates, and promotional messages.
• Develop new products and services: Analyzing usage patterns helps us identify areas for innovation.
• Conduct research: We use aggregated and anonymized data for market research and product development.
• Comply with legal obligations: Ensuring compliance with applicable laws and regulations.
• Protect Microsoft and our customers: Preventing fraud, abuse, and other harmful activities.

Personalization and Advertising

We use data to make your experiences with Microsoft more relevant. This includes showing you personalized content, suggestions, and ads across Microsoft services and, with your consent, on some third-party websites and apps. You have control over how your data is used for advertising.

Sharing Your Data

Microsoft does not sell your personal data. We share your data only as described in this Privacy Statement:

• With your consent: We will share personal data with companies, organizations, or individuals outside of Microsoft when we have your consent to do so.
• With Microsoft affiliates: To provide consistent experiences across our services, we may share your data with other Microsoft-controlled entities.
• For external processing: We may provide personal data to trusted businesses or persons to process it for us, based on our instructions and in compliance with this Privacy Statement and any other appropriate confidentiality and security measures.
• For legal reasons: We will share personal data if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; to detect, prevent, or otherwise address fraud, security, or technical issues; or to protect against harm to the rights, property, or safety of Microsoft, our users, or the public as required or permitted by law.
• In case of merger or acquisition: If Microsoft is involved in a merger, acquisition, or sale of assets, we will continue to ensure the confidentiality of any personal data and give affected users notice before personal data is transferred or becomes subject to a different privacy statement.

Security of Your Data

Microsoft is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. These include encryption, access controls, and physical security measures.

Your Choices and Rights

You have choices regarding the data Microsoft collects and how it is used. You can:

• Access and manage your data: Visit the Microsoft privacy dashboard to review and update your personal information and manage your privacy settings.
• Control marketing communications: Opt-out of receiving marketing emails and promotional offers through your account settings or by following the unsubscribe instructions in the communications.
• Manage cookies and tracking technologies: Adjust your browser settings to accept or reject cookies, or use available tools to manage other tracking technologies.
• Manage advertising settings: Control personalized advertising through the Microsoft advertising personalization page.

Children's Privacy

Microsoft products and services are generally intended for a general audience. For certain products and services, we may collect information from children only with appropriate parental consent or as permitted by law. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us.

Changes to this Statement

We may update this Privacy Statement from time to time to reflect changes in our products, services, or legal requirements. We will post any changes on this page and update the "Effective" date at the top of the statement. We encourage you to review this statement periodically for the latest information on our privacy practices.

Contact Us

If you have questions about this Privacy Statement or Microsoft's privacy practices, please contact us:

• Online: Through our support website.
• By mail: Microsoft Privacy One Microsoft Way Redmond, WA 98052-6399 USA

When contacting us, please provide the name of the product or service to which your question relates.