Common Issues - Knowledge Base

Connectivity Issues

Experiencing problems connecting to our service? Here’s what you can do:

  1. Check your internet connection.
  2. Verify your network settings.
  3. Restart your router and modem.
  4. Contact our support team for further assistance.

Account Access Problems

Having trouble logging in?

  1. Double-check your username and password.
  2. If you've forgotten your password, use the "Forgot Password" link.
  3. Ensure Caps Lock is off.
  4. Contact support if you are still having issues.

Software Installation Errors

Errors during the installation process?

  1. Ensure your operating system meets the minimum requirements.
  2. Disable any antivirus software temporarily.
  3. Run the installer as an administrator.
  4. Check for pending system updates.