Returns & Exchanges

Eligibility Criteria

To be eligible for a return or exchange, your item must:

• Be in its original, unused condition.
• Be in the original packaging with all tags attached.
• Include proof of purchase (order number or receipt).

Please note: Certain items, such as personalized products, final sale items, and gift cards, are not eligible for return.

How to Initiate a Return

1. Log In to Your Account: Visit the 'My Orders' section of your account.
2. Select Your Order: Find the order containing the item(s) you wish to return.
3. Request Return: Click the 'Request Return' button and follow the on-screen prompts. You'll need to specify the reason for your return.
4. Print Your Label: Once your return request is approved, you will receive a prepaid shipping label via email.
5. Package Your Item: Securely package your item(s) and attach the shipping label.
6. Ship Your Return: Drop off the package at your nearest authorized shipping location.

Refunds & Exchanges

Once we receive your returned item(s) and confirm they meet our eligibility criteria, we will process your refund or exchange.

• Refunds: Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account, depending on your bank.
• Exchanges: If you requested an exchange, we will ship your new item(s) once the original item is received. You will receive a separate shipping confirmation.

Need Assistance?

If you have any questions or require further assistance with your return, please don't hesitate to contact our friendly customer support team.