Virtual Machines Support
This section provides information on how to get support for Azure Virtual Machines, covering common issues, troubleshooting guides, and how to contact Microsoft Support.
Troubleshooting Common Issues
Before contacting support, you might find a solution to your problem in our extensive troubleshooting guides:
- VM Not Starting or Unresponsive
- Connectivity Problems to a VM
- Performance Issues with VMs
- Disk and Storage Related Errors
- Azure Bastion and RDP/SSH Issues
Diagnostic Tools and Logs
Azure provides several built-in tools to help diagnose and troubleshoot VM issues:
- Boot Diagnostics: Captures screenshots and serial logs to diagnose boot failures.
- VM Insights: Offers performance monitoring and health diagnostics from a unified interface.
- Activity Logs: Tracks operations performed on your Azure resources.
- Resource Health: Provides information about your Azure resources' current health and any planned maintenance.
You can access these tools via the Azure portal under your Virtual Machine's blade.
Azure Service Health
Azure Service Health provides personalized guidance and support to help you manage and respond to Azure service issues and planned maintenance that might affect your resources.
Learn more about Azure Service Health
Microsoft Support Options
If you require direct assistance, Microsoft offers various support plans to meet your needs:
Community Forums
Engage with the Azure community to find answers and share knowledge. Many common issues are discussed and resolved in these forums.
Visit the Azure Community Forums
Known Issues and Workarounds
Stay updated on known issues impacting Azure Virtual Machines and discover potential workarounds.