Azure Support FAQ

Azure Support offers a range of services designed to help you resolve technical issues, optimize your cloud environment, and gain deeper insights into your Azure usage. It's your direct line to Microsoft engineers and resources.

You can access Azure Support through the Azure portal. Navigate to the "Help + support" section, where you can create a new support request, browse documentation, and manage your existing requests.

Azure offers several support plans, including Developer, Standard, Professional Direct, and Premier. Each plan provides different levels of service, response times, and access to expertise. You can compare them on the Azure Support Plans page.

All Azure subscriptions come with basic support, which includes access to documentation, forums, and the ability to create severity D (lowest) support requests for critical issues. For more comprehensive support, you'll need to upgrade to a paid support plan like Standard or Professional Direct.

To expedite your support request, please have the following information ready:

• Your Azure subscription ID.
• The affected service or resource name.
• A detailed description of the problem, including error messages and steps to reproduce.
• The severity of the issue (e.g., Critical, Moderate, Low).
• Any relevant logs or screenshots.

Response times vary based on your support plan and the severity of your issue. For example, Professional Direct support offers a response time of 1 hour for critical issues, while Standard support offers 4 hours for critical issues. Developer support has longer response times.

Yes, free trial and Azure Pass subscriptions include basic support. You can create support requests for technical issues you encounter during your trial period through the Azure portal.

We recommend visiting the Azure Support Plans page for a detailed comparison. You can also contact our sales team or review case studies to understand which plan best aligns with your business needs and technical requirements.