Knowledge Base – Troubleshooting

Check if your device is connected to the internet. Verify cable connections or Wi‑Fi status.

• Run ping 8.8.8.8 to test basic connectivity.
• Check firewall rules that may block outbound traffic.
• Restart your router/modem if the issue persists.

Common causes for login failures:

1. Incorrect username or password – reset via the Password Reset page.
2. Account locked after multiple failed attempts – contact support.
3. Two‑factor authentication not configured – see the 2FA Setup Guide.

Identify bottlenecks using these steps:

• Check server CPU and memory usage (top or Task Manager).
• Review recent logs for error spikes.
• Clear browser cache or try incognito mode.
• Upgrade to the latest software version.

Potential reasons:

• Corrupted configuration files – validate syntax.
• Missing dependencies – reinstall required packages.
• Permission issues – ensure the service account has proper rights.

Refer to the Logging Guide for detailed log analysis.

Steps to resolve:

1. Verify DB credentials in the config file.
2. Ensure the database service is running.
3. Check network ports (default 5432 for PostgreSQL, 3306 for MySQL).
4. Inspect firewall rules that may block DB traffic.