Account Billing Support

Find answers to common billing questions, manage your payment methods, and get help with invoices.

How can I view my invoice history?

Log in to your account, go to Billing & Payments, and select “Invoice History.” From there you can download PDFs of any past invoices.

Why was my credit card declined?

Common reasons include an expired card, insufficient funds, or a mismatch between the billing address and the card’s registered address. Update your card details in the Payment Methods section and try again.

Can I receive invoices in a different currency?

Yes. Navigate to Billing Settings and select your preferred currency. Invoices will be generated in that currency moving forward.

How do I apply a discount code?

Enter the code in the “Promo Code” field during checkout or in your account’s billing settings. The discount will be applied immediately to your next invoice.

I was charged twice for the same month – what should I do?

Contact our support team with the transaction IDs and we’ll investigate. Refunds for duplicate charges are processed within 3–5 business days.

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