Knowledge Base

This error indicates that the server could not find the requested resource. This often happens due to a mistyped URL, a broken link, or a deleted resource.

Possible Solutions:

1. Double-check the URL for any typos.
2. Ensure the resource you are trying to access actually exists and has not been moved or deleted.
3. If you are accessing via a link, try navigating to the resource from the main application menu.
4. Clear your browser cache and cookies, then try again.

This error signifies that the server is temporarily unable to handle the request. This could be due to a temporary overload, maintenance, or a system failure.

Possible Solutions:

1. Wait a few minutes and try again. The issue might be temporary.
2. Check our System Status page for any ongoing incidents.
3. If the problem persists, contact support.

This error means that the request requires authentication. You might be missing credentials or your provided credentials are invalid.

Possible Solutions:

1. Ensure you are logged in to your account.
2. Verify your username and password are correct.
3. If using API keys, make sure they are valid and correctly configured.
4. If you recently changed your password, try logging out and logging back in.

A generic error message that indicates something went wrong on the server's end. The server encountered an unexpected condition that prevented it from fulfilling the request.

Possible Solutions:

1. Try refreshing the page.
2. Clear your browser's cache and cookies.
3. If the error occurs consistently, please report it to our support team with details about when and how it happened.
4. Check the API Error section if you are interacting via API.

When reporting, please include:

• The exact URL you were trying to access.
• The steps you took leading up to the error.
• Any specific error messages you saw in the browser console or logs.

When using our API, you might encounter specific error codes and messages. These are designed to help you pinpoint issues with your requests.

Common API Error Codes:

• 400 Bad Request: The request could not be understood or processed due to invalid syntax.
• 403 Forbidden: You do not have permission to perform the requested action, even if authenticated.
• 429 Too Many Requests: You have exceeded your rate limit.

Example API Request Failure:

{
    "error": {
        "code": "INVALID_PARAMETER",
        "message": "The 'user_id' parameter is missing or invalid.",
        "details": "Ensure 'user_id' is a valid integer and present in the request body."
    }
}

Refer to our API Documentation for a comprehensive list of error codes and their meanings.

Debugging API Issues:

1. Carefully review the API request payload and headers.
2. Consult the API Documentation for correct parameter usage.
3. Use a tool like Postman or curl to test individual API endpoints.
4. Check your authentication tokens or API keys.