Azure API Management Support
Get the help you need for Azure API Management. Whether you're facing a technical issue, have a question about features, or need guidance on best practices, we're here to assist you.
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Frequently Asked Questions (FAQ)
What are the common troubleshooting steps for API Management gateway errors?
When encountering gateway errors, check the following:
- Ensure your backend services are reachable from the API Management gateway.
- Verify that policies are correctly configured and not causing unexpected behavior.
- Review diagnostic logs within Azure Monitor for detailed error messages.
- Check for any recent changes to your API or backend configuration.
How can I optimize the performance of my API Management instance?
Performance optimization involves several strategies:
- Choose the appropriate API Management tier based on your workload.
- Configure caching policies effectively to reduce backend load.
- Optimize your policies for efficiency, avoiding complex or redundant operations.
- Monitor metrics in Azure Monitor for bottlenecks, such as latency or CPU usage.
- Consider scaling your instance if necessary.
Where can I find information on supported authentication methods?
Azure API Management supports various authentication methods, including OAuth 2.0, JSON Web Tokens (JWT), and subscription keys. Detailed information and configuration examples can be found in the official Microsoft Docs.
How do I report a bug or suggest a new feature?
For reporting bugs or suggesting new features, the best channel is the Azure API Management Feedback forum. This allows the product team to track, prioritize, and act on community feedback.