Welcome to Azure Support Documentation
This section of the Microsoft Developer Network (MSDN) provides essential resources for obtaining support for your Azure services. Whether you're encountering an issue, need to understand your support options, or are looking for best practices, you'll find the information you need here.
Azure offers a robust ecosystem of support, from self-service documentation and community forums to dedicated professional support plans. Our goal is to ensure you have the resources necessary to build, deploy, and manage your applications on Azure with confidence.
Getting Help with Azure
When you need assistance with Azure, there are several avenues available:
- Self-Service: Start with the official Azure documentation and troubleshooting guides. Many common issues are addressed here.
- Community Support: Engage with other Azure users and experts in our active community forums.
- Azure Support Plans: For mission-critical applications or enterprise-level needs, consider an Azure Support plan for direct access to Microsoft support professionals.
Note: Before contacting support, ensure you have gathered relevant logs, error messages, and details about your environment. This will help expedite the resolution process.
Azure Support Plans
Microsoft offers various Azure support plans tailored to different business needs and budgets. Each plan provides a different level of access to technical support, response times, and services.
- Basic: Free. Access to billing and subscription management support, as well as the Azure documentation and community forums.
- Developer: For non-production environments. Includes technical support during business hours.
- Standard: For production workloads. Offers 24x7 technical support with faster response times for critical issues.
- Professional Direct: For mission-critical workloads. Includes all Standard plan benefits plus proactive guidance, architectural reviews, and a designated Technical Account Manager (TAM) for higher support tiers.
- Premier: For large enterprises with complex needs. Offers a comprehensive support package with dedicated resources and services.
You can learn more about specific features and pricing on the official Azure Support Plans page.
Troubleshooting Guides and Resources
Find solutions to common Azure problems and learn how to diagnose and resolve issues effectively.
- Azure Service Health: Monitor the health of Azure services in your region and receive notifications for outages or planned maintenance. Check Azure Status.
- Azure Support Blog: Stay updated on common issues, tips, and new support resources.
- Common Troubleshooting Scenarios:
Tip: Utilize Azure Monitor and Azure Application Insights to gain deep insights into your application's performance and health, aiding in faster troubleshooting.
Azure Resource Center
The Azure Resource Center is your central hub for learning, managing, and getting support for your Azure resources.
- Azure Portal: Access your resources, manage subscriptions, and find support options directly within the portal.
- Azure Architecture Center: Explore best practices for designing, deploying, and managing cloud solutions on Azure.
- Azure Quickstart Guides: Get started quickly with guided steps for common Azure services.
Azure Community Forums
Connect with a vibrant community of Azure users, developers, and experts. Ask questions, share your knowledge, and find solutions to common challenges.
Explore topics such as:
- Azure Virtual Machines
- Azure App Service
- Azure Kubernetes Service (AKS)
- Azure SQL Database
- Azure Networking
- And many more...
Visit the official Azure Community Forums to participate in discussions.