Azure Support Documentation
Welcome to the Azure Support documentation. This section provides comprehensive resources to help you resolve issues, understand best practices, and get the most out of your Azure services.
Getting Help with Azure
Azure offers a multi-layered support system designed to meet your needs, whether you're experiencing a critical production issue or seeking guidance on best practices.
Support Plans
Microsoft Azure provides various support plans tailored to different business requirements. Each plan offers a different level of access to technical support professionals and services.
- Developer: For non-production environments.
- Standard: For production workloads.
- Professional Direct: For business-critical workloads requiring faster response times and architectural guidance.
- Premier: For mission-critical needs, offering the highest level of support.
For detailed information on each plan and how to choose the right one for you, please visit the Azure Support Plans page.
Self-Help Resources
Before contacting support, explore our extensive self-help resources:
- Troubleshooting Guides: Detailed articles and step-by-step solutions for common Azure problems. View Guides
- Azure Service Health Dashboard: Real-time information on the health of Azure services and the impact on your resources. View Service Health
- Azure Documentation: The official and most comprehensive resource for all Azure services. Explore Documentation
- Microsoft Q&A: A community forum for asking questions and sharing knowledge with other Azure users and experts. Visit Microsoft Q&A
How to Create a Support Request
When you need to engage with Azure support directly, you can create a support request through the Azure portal. Ensure you have the necessary permissions and details about your issue ready.
Follow these steps to create a support request:
- Sign in to the Azure portal.
- Navigate to the Help + support section.
- Click on Create a support request.
- Fill in the required details, including the problem type, severity, and a detailed description.
- Provide any relevant logs or screenshots to help diagnose the issue.
Common Support Topics
Here are some of the most frequently addressed support areas:
| Area | Description | Learn More |
|---|---|---|
| Billing & Subscription | Issues related to invoices, charges, subscription management, and credit usage. | Billing Support |
| Networking | Troubleshooting connectivity, VNet configurations, load balancers, and firewalls. | Networking Support |
| Compute (VMs) | Problems with virtual machine performance, availability, deployment, and management. | Compute Support |
| Databases | Support for Azure SQL Database, Cosmos DB, PostgreSQL, and other managed database services. | Database Support |
| Security & Compliance | Assistance with Azure security features, compliance requirements, and identity management. | Security Support |
We are committed to providing you with the best possible support experience for your Azure journey.