Troubleshooting Guide

Published: August 12, 2025 • Updated: September 15, 2025

This guide provides step‑by‑step instructions for identifying and resolving common issues across our platform. Use the sections below to quickly find solutions.

Common Issues

Login Problems

Symptoms: Unable to log in, error messages, password reset not received.

  1. Clear browser cache and cookies.
  2. Verify that caps lock is off.
  3. Use the Password Reset link.
  4. If the issue persists, contact support.
Page Loading Slowly

Symptoms: Pages take >5 seconds to load, spinner keeps spinning.

  1. Check your internet connection.
  2. Disable browser extensions that may block scripts.
  3. Try accessing the site in incognito mode.
  4. Clear local storage via the button below.
File Upload Errors

Symptoms: Upload fails with “File too large” or “Network error”.

  • Ensure the file size is under the allowed limit (10 MB).
  • Use a stable connection; avoid Wi‑Fi dropouts.
  • Try renaming the file to remove special characters.

Advanced Diagnostics

Open the browser console (F12) and look for red error messages. Copy any relevant stack trace and provide it to support.