Login Access Troubleshooting

Troubleshooting Steps

1. Check Your Credentials:

   Ensure you are using the correct username (or email address) and password. Passwords are case-sensitive.

   • Double-check for any typos or accidental spaces.
   • If you recently changed your password, make sure you are using the new one.
2. Reset Your Password:

   If you are unsure about your password or suspect it might be incorrect, use the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.

   Note: Check your spam or junk mail folder if you don't see the password reset email in your inbox.

3. Clear Browser Cache and Cookies:

   Outdated cache or cookies can sometimes interfere with login processes. Try clearing your browser's cache and cookies and then attempt to log in again.

   How to clear cache/cookies:

   • Chrome: Go to Settings > Privacy and security > Clear browsing data.
   • Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
   • Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
   • Safari: Go to Safari > Preferences > Privacy > Manage Website Data.
4. Try a Different Browser or Incognito Mode:

   Sometimes, browser extensions or specific browser configurations can cause login problems. Try logging in using a different web browser (e.g., Chrome, Firefox, Edge, Safari) or an incognito/private browsing window.

5. Check Account Status:

   Your account might be temporarily locked due to multiple failed login attempts, or it may be inactive. If you suspect this, please contact our support team for assistance.

6. Verify Internet Connection:

   Ensure you have a stable internet connection. A poor or interrupted connection can prevent a successful login.

7. Check for System Outages:

   Occasionally, our systems may experience planned or unplanned downtime. You can check our System Status page for any ongoing issues.